Hi everyone, my name is
Hanna Grace Galindez
I'm an experienced customer service representative with extensive training as a virtual assistant.
Profile
With six years of dedicated experience in customer service, complemented by extensive training as a virtual assistant, I bring a unique blend of skills to seamlessly manage client interactions and administrative tasks. My background includes adept handling of customer inquiries, resolving issues promptly to ensure satisfaction, and leveraging technology to streamline operations. As a trained virtual assistant, I excel in managing calendars, handling correspondence, and optimizing workflows remotely. I am committed to delivering exceptional service and contributing positively to organizational success in dynamic work environments.
SERVICES I CAN DO FOR YOU:
Administrative Support
Data Entry and Management
Social Media Management
Customer Support
Content Creation
Research Assistance
Creating and formatting documents
Project Management
E-commerce Support
Technical Support
Blog post writing
Article creation
Copywriting for marketing materials
Customer communication for online stores
Troubleshooting technical issues
Providing assistance with software or tools
Calendar management
Email organization and response
Appointment scheduling
Travel arrangements
Tools that I am familiar with:
- Trello
- Asana
- CAnva
- Dropbox
- Slack
- Microsoft Teams
- Toggl
- Gmail
- ConverKit
- Mailchimp
- Zapier
- Zooms
- Google Drive
SKILLS
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment.
GRAPHIC AND VIDEO CREATION USING CANVA:
Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes.
DATA ENTRY:
Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information.
PROJECT MANAGEMENT:
Learned project management principles and techniques, including task organization, timeline management, and coordination with team members.
CALENDAR MANAGEMENT:
Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.
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